What is the Cloud?

The term "Cloud" has become a vague reference to any infrastrucutre or service which is not hosted and maintained by the end user themselves, but instead by a 3rd party provider.  

We have in fact been using cloud services for a very long time, long before the term "Cloud" was coined.  In today's terms, all web based email services such as Hotmail have always been cloud based.

Why remote monitoring makes sense and how achieve it?

IT managers often make the mistake of placing their monitoring and alerting within their own infrastrcture, when and outage occurs they are surprised when they are not alerted immedaitely when the infrastructure which is required for actually sending the alerts is affected by an outage.

Moving your monitoring to an external service makes a lot of sense.

Pilbeam is heavily invested in a distributed monitoring platform which we is customised extensively to monitor all critical aspects of the most challenging IT environments.  We support both direct and proxy based (where we place a small server on your network to feed monitoring data back to our platform).

For Windows and Linux servers we require the installation of a small agent (there is typically no reboot requirement), for hardware and infrastructure monitoring, SNMP needs to be enabled.

What do we monitor?

As a standard we monitor and alert on a large number of metrics, for Windows server we typically monitor 25 metrics, alerting on 16 and for Linux servers we monitor 58 metrics, alerting on 25.

A general summary of the trype of metrics monitored:

  • Windows and Linux disk space
  • CPU and RAM resource statistics
  • Uptime and availability
  • Critical service/process states (Exchange, SQL, MySQL, IIS, Apache, etc)
  • Web content probing (ensuring that your website is not only responsonding but is actually serving up the correct content based on keywords)
  • Email leg monitoring (beyond email services, can your mail system actually receive and send mail successfully)
  • Hardware performance statictics
  • Hardware health (typically via SNMP)
It is very seldom that we find something which cannot be monitored successfully with a little scripting.

Alerting and visibility

For alerting there are a number options as each monitoring solution is bespoke, the most common being alerts sent directly to email or to IT staff mobiles.  We also offer a 24x7 response service where our engineers can handle alerts on your behalf.

We can provide direct read-only access to our monitoring platform to allow viewing of alerts, graphs and historical statictics.

Contact Us today to start discussions on how we can help you monitor your systems and services with our bespoke cloud-based monitoring solutions.