United Milk case study

Pilbeam commenced working with United Milk in September 2000. The small team of eight has since experienced rapid growth, and the company now consists of 150 employees and two locations in Westbury, one of which is a manufacturing plant. Turnover has also increased dramatically in this time.

In order to develop the IT infrastructure, telecommunications and business systems to support the growth & capability of the organisation, Pilbeam has addressed and implemented the following:

• Assistance with office expansion, including increased network capability, cabling and file servers etc.
• Consolidating the network in a move to a new site.
• Procurement of servers, PCs & printing equipment.
• High functionality telephone system integrating the two sites:
  • multi-party teleconferencing
  • voice mail to email
  • least cost routing
  • remote participation in phone system
• Integration of two new sites
  E.g. so that the main office can watch the systems operating at the manufacturing plant, and the plant can access the office accounting system etc.
• Designed integration of software
  E.g. to connect accounting and manufacturing software.
• Integration of the manufacturing, telecommunications and email systems so that alarms can be received on mobile phones.
• Faxing direct from desktops and automatic faxing from three of the major production systems.
• Banking visibility system
• Support for Executives in the field including Palm Pilots, laptops, presentation software etc.
• Design & implementation of the manufacturing plant infrastructure.

Pilbeam is now engaging a 24 hour support for United Milk, from locations in the UK, Canada & Australia. As 90% of support work can be performed remotely, Pilbeam will be able to provide extremely cost-effective support solutions.

Consultancy Pilbeam Business Systems Solutions have provided United Milk with an effective IT systems and business communication review, strategy, development and implementation.